Shipping policy

You can expect your order to be processed within approximately 1-3 business days, provided the items are in stock and there are no problems with payment verification. Natubio does not guarantee same day-shipping. Orders are not processed on weekends and holidays. The shipping method you choose determines the additional time it will take to deliver.

How much is shipping?

We refer you to your shopping cart, that’s the best way to estimate your shipping costs as shipping depends on product, quantity and location, there are also multiple shipping options.

How do I track my package?

After your order has been processed by our sales team, we email you your tracking number. You will track your order using that number. Keep your order number handy, however, we can always look it up for you if you don’t have it on hand.

When will my package arrive?

Delivery timeliness depends on the delivery option you chose at check-out, and is subject to holidays, weekends, weather, stock levels, order volume and delivery variances, all of which are out of our control. We can never guarantee a delivery time or day and cannot hold stock for pick up in our HQ or associated offices, and do not hold orders for future delivery.

International shipping?

We ship to most countries including USA, Canada, China, Japan, Australia and shipping available in most European countries. If you are in doubt of whether we ship to where you live, please email natubioinfo@gmail.com to confirm.

International shipments are subject to customs duties and fees, which are taxes imposed on goods when transported across international borders.

Natubio and its affiliates will not be held responsible for any fee and or duties charged by a country in relation to international shipments.

All duties and taxes are to be paid by the customer, including but not limited to any international returns.

For any international return where Natubio is charged on behalf of the customer, Natubio deducts customs-related fees from the overall value of the return.

Lost package?

If you believe your package has been lost, we refer you to your postal carrier. It is very important to keep any tracking information in your possession; in this way your carrier will be able to visually pinpoint if your package was delivered. Often times the postal carrier will use photographic evidence and signatures upon receipt to help locate any lost package claim quickly.

Natubio does not control your package once it leaves our warehouse although we can assist you with reminding you of your tracking number or carrier information.

Natubio will not be held accountable for lost or damaged packages. We recommend customers to ship return product(s) insured and with a tracking number.

Important notes!

• Your order's estimated time of arrival = processing time + travel time.
• "Travel Time" does not include weekends and holidays.
• Exact delivery times to overseas cannot be guaranteed.